perihokiFrequently Asked Questions

No. Each user is permitted one account on perihoki. Keeping multiple accounts violates our Terms and Conditions and may result in all accounts being closed and funds forfeited. We detect duplicate accounts through email, phone number, identity document, and IP address matching. If you have forgotten your password or username, use our password-reset function or contact support rather than opening a new account. Duplicate accounts created to circumvent our policies will be closed without refund.

Yes. We accept direct bank transfers from online payment, e-wallet, mobile banking, and local payment. During deposit, select the bank-transfer option and follow the instructions to send funds to our nominated account. We also accept deposits via online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet for faster processing. Bank transfers may take longer to credit your perihoki account than mobile wallet methods, depending on your bank's processing time. Withdrawals to mobile banking, local payment, online payment, and e-wallet are subject to verification and standard processing windows.

Demo mode is not available on perihoki. To access live-dealer tables, slot games, sportsbook, and esports markets, you must open a real account and fund it with a deposit. We do not offer free play or practice accounts. Once your account is verified and you have deposited funds, you can immediately access all our games: live blackjack, roulette, baccarat, Dragon Tiger, Sic Bo with professional dealers; sportsbook betting on Liga 1, Piala AFF, Champions League, and MotoGP; slots including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; and esports markets.

Our cashback offer applies to net losses on live-dealer tables and slots over a calendar week (Monday to Sunday). Eligible losses are calculated after settling all open bets and game rounds. Cashback is credited automatically to your account at the start of the following week, subject to verification that your account is in good standing and complies with our Terms and Conditions. Cashback does not apply to sportsbook or esports bets, and the offer may be changed or withdrawn at any time. For current offer terms and conditions, contact our support team via live chat.

Your personal information—name, phone, email, identity document, proof of residence—is encrypted and stored securely on our servers. We collect this data for account verification (KYC), fraud prevention, and compliance with applicable law. We do not sell your data to third parties except where required by court order or regulatory investigation. Our Privacy Policy describes our data retention and deletion practices. You may request a copy of your data or request account closure by contacting our support team. Account closure results in permanent deletion of your account, though transaction records are retained for compliance purposes.

After you request a withdrawal on perihoki, we review your account activity, verify your identity, and check your account for any outstanding issues. Review typically takes several hours. Once approved, the cashout is sent to your original payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, or bank account) and arrives according to that method's processing time. Mobile wallet transfers are usually faster than bank transfers. We do not guarantee specific withdrawal times; processing depends on your bank or payment provider. If your withdrawal is delayed beyond the expected window, contact our support team via live chat.

perihoki offers live-dealer tables hosted in regional studios with professional dealers and HD video streaming. Available games include blackjack (standard and variants), European roulette, baccarat, Dragon Tiger, and Sic Bo. Each table has a posted minimum and maximum bet limit. Tables operate in English and regional languages, and you can interact with dealers via chat. All games use certified random number generation and physical dealing to ensure fairness. You can view live-dealer schedules and table limits directly in your account. Game rules and house edge for each table are available on request from our support team.

Our sportsbook covers football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), motorcycle racing (MotoGP), badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). We list match schedules, pre-game markets, and live-betting options during tournaments. Markets vary by sport and event; not all markets are open for every match. For esports, we cover major regional and international tournaments. Market settlement follows official league or tournament results. If a match is postponed or cancelled, affected bets are voided. For current market availability and terms, check your account or contact our support team via live chat.

Slot games on perihoki include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, among others. Each game displays its return-to-player (RTP) percentage and volatility level before you play. Slot outcomes are determined by certified random number generation. All games are tested and audited for fairness. Winnings and losses are recorded in your account history. You can view past game rounds, spin results, and payouts at any time. If you believe a game has not settled correctly, contact support to report the issue with your account reference number and game details.

Live chat is available during our standard business hours. You can access live chat from your perihoki account or the support section of the website. If chat is not immediately available, leave a message and our team will respond as soon as possible. For account security issues, urgent withdrawal inquiries, and jurisdiction questions, we prioritize support. Response times may be longer during peak hours or holidays (e.g., Idul Fitri, Idul Adha, Imlek, Nyepi). If you cannot reach us via chat, try again later or check our FAQ page for answers to common questions.

perihoki is available only in jurisdictions where online gaming is not prohibited by local law. We do not operate in jurisdictions where our services are explicitly banned. Users are responsible for verifying that access to perihoki complies with the laws of their own region. Our Legal Notice outlines our service scope and your jurisdiction-compliance obligations. If you are uncertain whether perihoki is available where you reside, do not open an account. We reserve the right to close any account and forfeit funds if we determine the user accessed perihoki from a prohibited jurisdiction.

Enable two-factor authentication (2FA) via SMS when you set up your perihoki account. This adds a second layer of security beyond your password. Never share your password, 2FA code, or email login credentials with anyone. If you receive a message claiming to be from perihoki asking for your password or code, it is a phishing attempt—do not respond. perihoki support staff will never request your credentials. If you suspect unauthorized access, change your password immediately and contact our support team. For account recovery or password reset, use the account-recovery form in the login section.